Refund & Cancellation Policy

1. Why purchases are final

What you buy from us is research and judgement: a matched programme shortlist, verified requirements, and written guidance built for your profile. It reaches you in full at the moment of purchase, and once you have read it you have everything it contains. There is nothing to return.

For that reason, all payments for digital products are final and non-refundable once the purchase is complete. This is stated at checkout as well as here, so that nobody buys under a misunderstanding.

2. Please ask before you pay

We take this seriously, because a strict refund rule only sits well alongside a genuine willingness to answer questions first. Before you buy, email contact@edupharma.in and ask us anything:

• whether your degree, marks or timeline actually fit the pathway you are considering;
• exactly what a pass includes, and what it does not;
• whether your intended route is realistic at all.

We answer within two working days, and we will tell you not to buy if that is the honest answer. The free readiness check is also there for exactly this purpose — use it fully before paying for anything.

3. Billing errors we always correct

Being firm about refunds does not mean keeping money we were never owed. If any of the following happens, we put it right in full, whatever the timing:

• you were charged more than once for the same purchase;
• you were charged the wrong amount;
• your payment succeeded but access was never granted, and we cannot restore it.

Email contact@edupharma.in from the address you paid with, quoting your payment reference. These are billing corrections rather than refunds of a delivered product, and we do not make you argue for them.

4. Consulting and mentorship sessions

Consulting fees are also non-refundable. What we offer instead is flexibility with your time, which is usually what people actually need:

Reschedule with more than 48 hours’ notice	Free, as often as you reasonably need
Reschedule within 48 hours	One free reschedule per engagement
You do not attend, without notice	The session is treated as delivered
We cancel or reschedule	We rebook at a time that suits you, or refund the unused sessions in full

Unused sessions in a multi-session engagement stay available to you for twelve months from purchase, so a delayed application cycle or a busy semester does not cost you what you paid for.

5. Money paid to other organisations

Money you pay to someone else is not ours to return. That includes university application fees, credential evaluation fees such as WES or ECE, English and admission test fees, SEVIS and visa fees, courier charges and tuition deposits. Confirm every requirement on the official programme page before you pay it — our Terms explain why this matters.

6. Outcomes are not grounds for a refund

We are paid for advice and research, not for decisions made by universities and governments. Rejection by a university, refusal of a visa, an unsuccessful scholarship application, or a change of plan about studying abroad are not grounds for a refund.

If you believe something we told you was factually wrong — a deadline or requirement we recorded inaccurately, for instance — please tell us. We check it against the official source and correct our records either way. That correction is something we owe every student who comes after you, and we treat it as such.

7. How to reach us

For anything covered above, email contact@edupharma.in from the address you paid with. We acknowledge within two working days and aim to close the matter within fifteen working days.

If you are unhappy with how we have handled it, reply to us marking your message for the attention of the Grievance Officer, and a fresh review will be carried out.